FAQs

How can I contact FitVibes?

Email us at info@fitvibes.co. Our customer service team is here to help with any questions or concerns!

Do you offer services worldwide?

Yes, we provide our fitness programs globally.

Where are your services based?

Our services are available worldwide, with our base of operations in Miami, Florida.

Can I change or cancel my appointment?

Please request any changes or cancellations within 12 hours of booking. You can reschedule your appointment based on availability.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal.

When will my session be scheduled?

Sessions are scheduled promptly. Please allow extra time during peak periods. We process appointments between Monday and Saturday, and you will receive confirmation within 1 business day. Note that we do not schedule appointments on Sunday.

How long will it take to receive confirmation of my session?

Confirmation typically takes 1 business day. During high-demand periods, please allow a little extra time.

What if I don’t receive confirmation for my appointment?

If you do not receive confirmation within 1 day of booking, please contact us at info@fitvibes.co for assistance.

Will there be any additional charges?

There are no hidden fees. All services are priced as advertised. If there are any additional charges, they will be communicated clearly beforehand.

How do I reschedule an appointment?

What if the session I received was not as expected?

If you encounter any issues with your session, please contact us with details of your experience. We will work to resolve any concerns promptly.

When will I receive a refund if applicable?

Refunds will be processed back to your original payment method. If you paid by card, please allow 7-10 business days for the refund to appear. For questions about the refund, contact your payment provider.